FAQ

Standard returns

If you received your order and a product is not to your liking you have 14 days to claim your return. Please send an email to our support team at customerservice@wordans.ca with the subject "RETURNS" and provide the information listed below.

Depending on the return issue, a restocking charge can be issued, more information in the return policy.

Warranty

If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please send an email to our support team at customerservice@wordans.ca with the subject "DAMAGED" and provide the information listed below.

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.ca

• A photo of the complete packing slip listing the items delivered
• A photo of the outer packaging
• A photo of the open box where the protection can be seen
• A photo of the damage or defect on the product
• A photo of the entire product
• The reference number of the product(s) you would like to return and reason for return.